Refund Policy
At KindredHomes, accessible via kindredhomes, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You may return most new, unopened items within 7 days of delivery for a full refund—provided the following conditions are met:
- Item must be unused and in the same condition as received.
- Original packaging with all labels and tags intact.
- Proof of purchase or order number is required.
2. Refunds
After receiving and inspecting your return, we will notify you via email. If approved, your refund will be processed within 5 business days to your original payment method.
Please note shipping costs are non-refundable, and you are responsible for return shipping unless the item is defective or shipped incorrectly.
3. Exchanges
Looking for a different size, color, or design? We’re happy to help! Please contact us to discuss available options. Exchanges are easy—items must meet the same condition guidelines as returns.
4. Damaged or Defective Items
Received a damaged or defective item? We’re sorry to hear that. Please contact us within 3 days of delivery with your order number and photos of the issue. We’ll arrange a replacement or full refund, depending on availability and preference.
5. How to Request a Return or Exchange
To initiate a return or exchange, email us at rmhandicrafts9897@gmail.com with:
- Order number
- Item details (product name, quantity)
- Reason for return/exchange
- Attach photos if the item is damaged
We’ll reply with next steps—including how and where to send your package.
6. Late or Missing Refunds
If you haven’t received a refund within 10 business days, please check your payment account or contact your bank. Refunds processing times may vary by provider. If still unresolved, feel free to contact us for help.
7. Contact Us
For any questions regarding refunds, please contact us at:
Email: rmhandicrafts9897@gmail.com
Phone/WhatsApp: +91 8544991638
Last updated: August 5, 2025